Frequently Asked Questions

Question: How long has PSD been creating software?
Answer: The company was established in 1989.

Question: Will the PSD Software Suite be suitable for my business?
Answer: ClientManager, the standard CRM and management module in the suite is suitable for just about 99% of small to medium sized business. The other modules in the PSD Suite are specifically aimed at the Service and Hospitality Industry and you simply select the ones you need and they will integrate into a single application.

Question: I have a very unusual business and need a tailor-made package.
Answer: Our software already handles an astonishingly diverse array of business requirements - from scheduling guided elephant rides, to selling TV licenses; from scheduling spa treatments for people with heart conditions to selling paint and arranging for chocolate to be put in a hotel room. In the unlikely event that we do not have an existing module for you, please let us know what you require.

Question: What makes the PSD Software Suite better than the products offered by competitors?
Answer:
1.The PSD Software Suite was developed from a client-centric point of view, while most other options available are transaction-oriented, thus making it harder to manage (and give a single invoice to) a customer who requires multiple services simultaneously.
2.The PSD suite runs as a single, integrated application. You won't even need an external word processor to type letters - the PSD suite does it all.
3.Our licensing fees are reasonable, scalable and determined by the size of your requirements only. We do not cripple our software to create an artificially smaller and cheaper product. Whether your business needs one or one hundred workstations, you will have all the functionality of your chosen modules available to you.
4. Using our proprietary synchronization module, the PSD Suite offers true realtime updating of sales and bookings between different sites.

Question: How much does it cost?
Answer: An initial setup and installation fee is required, which will be determined by the size of the database and the number of concurrent users you require. You will only pay for the facilities that you actually require. Additional licences may be purchased at any time. A monthly support and maintenance fee is calculated as a percentage of the base licence costs.

Question: What support do you offer?
Answer: we offer 24 hour telephone, fax and e-mail support. Should you wish to have an engineer, we offer special hourly and travel rates for on-site support by one of our engineers.

Question: Can you train my staff?
Answer: Yes, when you purchase our products we will make sure that you know how to use it! The quotations we prepare are in full detail and will include full provision for staff training.

Question: Can I transfer information from my old database/software to use with the PSD suite?
Answer: Yes, the PSD Suite is fully ODBC-compliant.

Question: How much do my staff need to know about bookkeeping to use the financial modules in the Suite?
Answer : Because the double entry accounting process can be hard to understand, we have broken down the businessprocess into uniquely and descriptevely named "tranactions." All your staff need is to learn and to record transactions and the software will complete the rest. A large number of standard reports can be generated automatically. User-defined, cutom reports can be set up to be generated as required. The accounting procedures used in the PSD software suite is strictly GAAP/IAS compliant.

Question: What hardware is required to run the PSD Suite?
Answer: We require that all our customers use generic, generally available hardware, purchased from a supplier that is known to you and geographically close to you. Hardware and system specifications can be found here.

Question: I need to interface with third party booking systems. Do you support this?
Answer: Yes, the PSD Software Suite is compatible with many commonly used third party systems used. Please Contact Us for more information.