Server Programs

Client Relationship Management (available in all server programs)

Client/Guest Profiles (Database) Profiles for clients, guests, groups, corporate clients, travel & tour operators, PCO's & MICE convenors Postal, delivery and mass mailing addresses with unlimited telephone, fax and e-mail numbers per profile Client language preference translates outbound financial documents from English to 3 other languages User defined salutation and mailing name structures for outbound document and letter merging purposes Postal / Zip code database with autofind, search and user maintenance facilities Database maintenance tools for comparison and merging of duplicated client profiles Banking account & credit card detail Relationship linking Link client profile to unlimited, user defined relationship groups Marketing group tree with many to many, user defined group linking Financial status to client links with automatic accounting rules Financial status tree with many to many, user defined status linking View (filter) entire database to specified client group or status Commissions to staff or agent links Discounted rate structure links for fast reservations and B.A.R. Client/Guest History Client preferences history Detailed remarks and preferences facility with full client history Black listing facility for financial and conduct/behaviour Transaction history On screen (live) detailed transaction history for all past transactions Single click transaction view & reprint for all past transactions Communications history Detailed telecall, fax, SMS and letter history for all past interaction Client/Guest Financial profile On screen (live) debtor & creditor statusses On screen (live) debtors balances aged from Current to 180 days On screen (live) creditors balances aged from Current to 180 days On screen (live) transaction list with single/mass re-print facility Client/Guest Communications & Notes Unlimited notes per client profile with full history of all past notes Direct dial facility with notes per call - supports generic headsets Direct fax facility with notes per facsimile sent, with transmission results Direct and bulk SMS facility with notes per SMS sent Warning to staff if facsimile failed to transmit on specified retries Notes per task/activity scheduled per client/guest profile Extensive master letter templates in word processor Extensive merge fields for master merge letters Mass letter merge with auto e-mail, fax and print rules Staff to Client/Guest Task Manager Allocate tasks per staff member for specified client/guest User defined task database with priority and progress facilities Task scheduler with priority setting and staff reminder Staff task manager with progress management Staff message manager with staff reminder WAN/LAN message broadcast facility Client/Guest periodic repeat follow-up facility with staff reminder

Financial Management (available in all server programs)

Accounting Platform Double entry IFRS (GAAP/IAS) compliant accounting system Write once, read only transactions with unique transaction type identifier and sequential numbers Data, time, financial department, computer and staff stamp per transaction Automatic accounting instructions for key transaction processes General Ledger Multi-level drag & drop chart of accounts in tree view format IFRS compliant ledger account layout for financial statements Unlimited branches (properties) per ledger and financial departments (cost centres) per branch Ledger financial movement reporting for entire group, per branch (property) or financial department Limited ledger movement reporting in various formats Budgeting per financial period Debtors Ledger Debtors ledger with ageing analysis to 180 days Real time debtors ledger integration to general ledger and stock ledger Trade debtor management with IFRS compliant/best practise transaction processing Trade debtor discount matrix by item price selection or percentage discount Extensive debtor transactions with automatic accounting instructions to general ledger Fast quotation to pro forma Invoice to full Invoice conversion and processing Creditors Ledger Creditors ledger with ageing analysis to 180 days Real time creditors ledger integration to general ledger and stock ledger Creditor management with IFRS compliant/best practise transaction processing Extensive creditor transactions with automatic accounting instructions to general ledger and stock ledger Fast purchase order to goods received voucher conversion and processing Cash Books Unlimited cash books per general ledger or per financial department Fast cash book transaction processing to ledgers Bank reconciliation facilities per cash book Stock (Inventory) Ledger Stock ledger providing for detailed item profiles and user defined stock statusses Real time integration to general ledger and creditors ledger Sales by main and sub unit with selling price determination (buy by bottle - sell by tot) Item identification by bar code, supporting the 23 leading international bar code types Unlimited separate item buying tax rates and selling tax rates Quotation and Purchase Order template facilities with links to preferred suppliers and pricing Extensive stock control facilities with fast stock take, stock adjustment and transfer processes Stock take by "remote" portable RF stock take scanner for super fast stock take purposes Bar code generation, printing and stock control facilities

Transaction Processing (available in all server programs)

Ledger transactions Journal transactions with stock and debtor/creditor update Debtor transactions Debtors quotes, pro-forma invoicing and full invoicing Debtors payments, reversals, refunds and credit notes Creditor transactions Purchase orders, goods received vouchers, and reversals Creditors payments, reversals, refunds and credit notes Cash Book transactions Journal transactions with stock and debtor/creditor update Stock transactions Stock takes, departmental transfers and branch transfers Cash sales, invoices and reversals affecting stock Cash and debit stock purchases and returns

Unit (Property Inventory) & Rates Management (available in INNkeeper)

Unit (Property Inventory) management Unlimited unit / room / venue types and categories Multi-level inventory control by unit type & category Stategic overbooking with % overbooked indicator and grid display On-grid colour coded view of overbookings Restrict unit/room types by rate, property, category, period Rates Management Unlimited base / standard rates and special rates with extensive rules Detailed rate availability display by priority for client profile Multiple foreign currency rates with unlimited foreign currency table Bookings confirmed in foreign currency and locked for billing process Negotiated (walk-in) rates - subject to supervisor authorisation Rate links to guest profiles, membership, statusses Override rates and restrictions with supervisor approval. Base rate by unit type, per adult, child and/or occupant per day Discount off base rate facility for yield management in the income statement Revenue allocation breakdown to 5 separate revenue accounts in GL Unclusive rate management with actual consumption versus allowance Budgeting per unit/room/venue By turnover, rooms sold, room revenue, average room rate & daily rate By bums in beds, room & bed occupancy, beds sold, guest average rate Booking Package Management Unlimited packages may be linked to a booking Unlimited stock, recipe and service items may be linked to a package Quantity multiplier per line item automatically determines consumption Special consumption management for inclusive rate items Housekeeper Management Staff database with personal, address and limited HR information Housekeeping reports for in-house guests and linen change management On grid room clean indicator for check-in validation Laundry list with detailed cleaning instructions and direct billing to guest folio

Reservations (Bookings) Management (available in INNkeeper)

Reservations Grids - Occupancy & Availability (GUI - graphic user interface - drag 'n drop) Single-plane bookings grid with colour coded single and group booking legs Unlimited detailed view of all future and all past bookings - no limit on timeline - book in 2010 On grid view periods (minimum and maximum days) Geographical and regional single or multi property search Colour coding of calendar timeline for seasonal rates Colour coding of unit, room, venue or stand types View availability and book local property or any/all properties in group On-grid (live) detailed booking and financial information On grid fast view of room photographs, features, rates and notes Fast on-grid facilities: Re-activation of cancelled bookings Split booking & re-connect by drag & drop Lock and unlock booking (changes restricted to specified user) Luggage list management with luggage tag and list printing Laundry management with colour codes and wash instructions Guest message management with message printing Guest message transmission via SMS to cellular phone View and print unlimited regional events Guest/booking notes management On grid outbound communications: Booking confirmation in brief, detail or conference format Booking confirmation by guest or operator/agent (confidentiality) Guest tax invoice and statement Tour operator pro forma invoice Vehicle permit with colour coding, vehicle search and rules Guest Registration form with disclaimer & marketing sources Guest name, room and filing lables On grid transaction processing: Direct to booking transaction processing of 12 transaction types Automated rule based reversals of transactions on cancellation Guest history Unlimited on-grid (live) view of all historical bookings by status Detailed history & statistics for all past and future stays Two click access to full past or future bookings profiles & extras Consolidated guest profile with full booking history printout Reservations Features Individual, group, shared, and multi-rate reservations - up to 999 sub bookings per master Add, change, split and cancel bookings with multiple selection for group bookings Standard rates, package rates, negotiated walk in rates and group rates - on screen fast selection Unlimited Unit / Room / Venue / Stand types and rates Unlimited rate availablitly strategies and restrictions User defined packages with linked extras, rules & restrictions Unlimited primary & secondery rates per unit type, per day Query system for reservation action items Intuitive, logical bookings process flow with automated folio allocations On the fly view and fast application of rack, operator and agent rates during booking process Automated folios to operator/guest for accom, discount, extras and telephone billing Source of business tracking: Mulit level tracking from user defined tree Separate geographic, marketing, & recreational tracking Waitlist capabilities: On grid wait list entries Two guest preferred arrival/duration preferences Two guest preferred unit/room preferences Automated availability check for guest preferences & general Outbound communications: Confirmation letters sent by mail, fax, or e-mail Confirmation by single or group SMS facility Auto linking of property letterhead for appropriate unit types Multi lingual outbound financial documents (English plus 3 languages) User defined/maintained translation tables for 3 languages Extensive data merge fields for outbound & internal letters Reservations Transactions Deposit receipt, refund, forfeit and reversal transactions Key deposit receipts and refunds Cancellations with penalty and reversal transactions Accommodation invoicing, reversals and payment transactions Debtors invoicing, reversals, payments and refunds Auto invoicing of accom. and stock items on check-in (arrival) Nightly billing of pro-rata accom and stock items (in-house) Auto reversal transactions on drag 'n drop changes to bookings Debtor management with approval process and city ledger transfers

Event & Conference Management (available in INNkeeper)

System Integration Fully integrated to Reservations and Central Reservations Management All the features specified in Reservations Management All the features specified in Rates Management Venue View Grid Shares the occupancy view grid in reservations View morning, afternoon, evening or full day venue occupation Quote System Fast quote system integrated to stock ledger and reservations packages Automatic head count calculator with item consumption per day On the fly adding/removing of packages, single items or both Direct fax, e-mail or printing of quotation in brief or detailed formats Invoicing system Auto invoicing of all specified items on arrival or at departure Open debtor account facility for item invoicing during event All features specified in Financial Management & Transaction Processing

Membership Management (available in MembershipManager)

General Membership Membership numbers by ID, Passport or custom code Join and expiry dates with benefit limitations by membership period Link membership restrictions to reduced unit (room) rates Magstrip, bar code, proximity and smart (chip) membership cards Card design, photo placing and colour printing with protective coating Loyalty points calculater (user specified - by special quote (SQ) only) Linked (3rd Party) Membership Third party membership linked to main member/client record Client identification by third party membership number Third party membership status and accumulated loyalty points (by SQ only) Dependants Database Dynamic dependant to main member linking Personal, address, financial and master membership detail Unlimited many to many group linking by user defined marketing groups Unlimited many to many status linking by system & user defined status View grid with listing of all dependants for master member Facility to convert dependant to main member Publication Subscription & Distribution Magazine subscription for user specified period Subscri[ption status, type and quantity management Reassigning of subscription payment to donor member Advanced Membership Facilities Recruitment management via geographical branches with commissions Provident fund benefit management and payment facilities

Realtor Real Estate & Time Share Management (available in Realtor)

Property Register Property database with geographic, structure and facilities detail Ownership by full, sectional , shareblock, timeshare & fractional title Share Block Company profile with share register & share certificate printing Extensive contact information with direct dial facility Seamless integration to INNkeeper reservations grid Unlimited visuals for each unit, structure or facility Timeshare View Grid Fast Property to owner to to reservation view with full or part weeks Colour coded ownership, reservations and levies paid statusses Fast link from grid to client profile, property register and reservation Batch reservation placement based on sinlge or all units & selected weeks Fast, on grid, single or mass levy transaction process Fast Space Bank and Rental Pool transfer facility Fractional Title View Grid All the features as specified in Timeshare view grid Indicator for days/points consumed as wellas remaining days/points Option to purchase extra days/points at preferred or specified rate Levy Administration Multiple levy types integrating revenue to specifed levy income accounts Reveneue tracking by levy type to multiple holding companies ProForma Levy Ledger with actual invoice raised on receipt of payment Sinlge client or mass group levy invoicing on multiple criteria Single line consolidated, or individual levy line items per levy invoice Split levy invoicing across multiple owners of a single unit or week Membership Management All the features as specified in Membership Management All the features as specified in Client Relationship Management

Tee Bookings, Green Fee billing & ProShop (available in GolfManager)

System Integration Proprietory integrated system as opposed to interfaced 3rd party product Proprietory integrated client relationship management (CRM) Proprietory integrated stock , recipes, fees and levies management Proprietary integrated debtors, creditors and financial management Golf Courses Profile Course register supports multiple courses per estate Course view grid displays up to 4 courses in one view Set Par, Stroke, Champion, Club, Senior and Ladies strokes per course Set in, out and gross stroke statistics per course Tee Bookings Grid Tee bookings grid provides bird’s eye view of course occupancy User defined tee off times per course may be amended at any time User defined covey settings per course - view up to 4 at a glance Fast touch-screen colour coded bookings per tee off and covey Tee bookinmgs either un-linked or linked to a specified golfer Caddie to course competency link with caddie duty roster Green Fee Billing Identification by membership magstrip, proximity, bar code or smart card Fast, touch screen point of sale system with bar code scanning Golfer status check with automated green fee billing per season and status Fast selection and billing of rental items & Pro Shop purchases Remaining quantity indicator for rental items Pro Shop Points of sale Touch screen point of sale system with bar code item identification Seamless integration into the debtors (AR), stock (IN) and general ledgers Extensive stock control module with stock order, labelling , store transfers Portable RF hand held scanner for fast stock take

Electronic Client Surveys (available in all server programs)

System Integration Proprietory integrated electronic survey manager Seamlessly intagrated to client database and mass communications Client Surveys Electronic mail survey facility with statistical analysis Add survey to specified calendar year for annual statistical analysis Filter survey to user defined client statusses Link each survey to a unique letterhead for mass mailing purporses Link each survey to a unique document footer for mass mailing purporses Survey Questions Unlimted user defined survey questions with editable order/position in list Specify answer as text string, memo, single/multiple check box or combo box

Points of Sale Programs

Restaurant Management (available in Restaurateur)

System Integration Proprietory integrated system as opposed to interfaced 3rd party product Seamless integration to PSD suite, CRM and financial facilities Seamless integration to INNkeeper reservations folio system Sales point configuration Multiple (unlimited) restaurants (cost centres) per property Touch-screen user interface with user defined button set-up User defined tables with table to waitron link User defined item groupings and item button set-up User configured multiple graphic slip printer management Device management for cash drawers and pole displays Slip printer printouts User configured header, body and footer layout for: Prepare, Serve, Change & Fire Order, Guest Bill & Invoice Tables/Orders management Per seat order processing Fire order facility TAB (transaction accumulation bill) and Cash (direct/bar) sales Cash sale and invoice to room/guest or trade debtor account Payment processing Split bill facilities by seat, per item or combination thereof Bill printing with gratuity facilities Payment type by cash, cheque, credit card, voucher etc. Split payment (different payment types) with foreign currency Happy Hour management console Staff/Waitron management Biometric (fingerprint) or i-Button access control Commission per line item, set by stock group Easy, fast cash-up procedure with cash-up audit controls Gratuity control to per transaction to general ledger account Financial controls Double entry transactions with automatic accounting instruct. Real-time integration to IFRS (GAAP - IAS) compliant general ledger Real-time integration to debtors, creditors and stock ledgers Eight system reports and all generic master module reports

Superette / Shop Management (available in ShopKeeper)

System Integration Proprietory integrated system as opposed to interfaced 3rd party product Seamless integration to PSD suite, CRM and financial facilities Seamless integration to INNkeeper reservations folio system Sales point configuration Touch-screen user interface with super fast processing Device management for cash drawer, scanner & pole display Multiple scanners per sales point (both serial & wedge) User configured header, body and footer layout for slip printers Multiple printers per sales point (slip, laser, dot-matrix) Multiple copy printing to slip, laser and dot matrix printers Transaction processing Cash sale and invoice to room/guest or trade debtor account Payment type by cash, cheque, credit card, voucher etc. Split payment (different payment types) with foreign currency Staff management Biometric (fingerprint) or i-Button access control Easy, fast cash-up procedure with cash-up audit controls Financial controls Double entry transactions with automatic accounting instruct. Real-time integration to IFRS compliant general ledger Real-time integration to debtors, creditors and stock ledgers

Services Scheduling Programs

Spa & Wellness Management & Treatment Scheduling (available in SpaScheduler)

System Integration Proprietory integrated system as opposed to interfaced 3rd party product Proprietory integrated client relationship management (CRM) Proprietory integrated stock and recipe management Proprietary integrated debtors and creditors management System configuration Treatments database seamlessly integrated to stock ledger User defined colour codes for treatments Treatment duration, flash-off, guest, client & time limitations Subsequent treatment limitations Staff database with competency profile Messages for chits / client schedules Medical conditions database with symptoms / indications Dietary meals database with nutritional detail & comments Dietary meals schedule seamlessly integrated to clients Client to medical consultant and masseur (staff member) link Treatment Schedule view grid Scheduling grid with colour coded treatments and staff links User selected grid view by room/venue, client/patient or staff/ therapist User selected grid view for full day user selected time segments Treatment to treatement and treatment to staff constraints Fast view of selected client and treatement profile Unlimited past and future treatement schedules Fast view and selection of active (checked in) hotel / resort clients Fast creation of new client with detailed profile information Fast duplicating of previous days treatment schedule Fast schedule changes with mouse drag and drop facility Duplicate/overlapping treatement and staff member auditor Auto display current accommodation booking detail Scheduling grid for dietary meals - breakfast, lunch, dinner Medical conditions quick view for dietary planning Treatment Packages Unlimited user defined treatment packages Unlimited user defined treatment recipes Auto billing of packages/recipes on check-in or during night audit Scheduling prompt for packages/recipes linked to bookings Transaction processing Touch screen points of sale facility for fast transaction processing Individual line item, package or consolidated recipe billing Cash sale / invoice by standard or touch screen PoS process Multiple currency and payment method transaction payments Security controlled transaction reversals and discounts Unlimited periodic cash up by staff, shift, time period etc. Staff Commission managment Commission structured on turn over or gross profit Commission structured on percentage or fixed amount Commission per stock/service/recipe item or group Stock Control Seamless propriatary integration to stock control module Stock management by main and sub unit (jar/tube or gram) Stock recipe management for treatment product consumption Stock percentage costing facility to manage treatment products System Reports Treatments scheduled per client/patient / therapist / venue per day Treatment cancellations per therapist / staff member per day Treatments performed by type, per staff member, per period. Transactions per therapist / staff member, per period Potential income yield per therapist / staff member per period Product consumption per therapist / staff member per period Percentage product costing per income yield per therapist/staff Client / guest treatment preference and return frequency Commision per therapist / staff member per period

Asset Manager & Maintenance Scheduler (available in AssetManager)

System Integration Proprietory integrated system as opposed to interfaced 3rd party product Proprietory integrated client relationship management (CRM) Proprietory integrated stock , recipes, fees and levies management Proprietary integrated debtors, creditors and financial management Asset Locator Tree Drag'n drop location tree with erf to building to room asset locator User defined asset properties database with item icons Drag 'n drop faulty assets from specified location to mainetenance store Asset Register Asset register with detailed features , warranty, service & transaction history Item identification by bar code , serial number, Vin number Asset image register with fast capturing and storing of photographs Maintenance Scheduler Dynamic item maintenance grid with service scheduling facility Staff competency facility with staff to service / task link Service / task profile with duration and competency specifications

Workflow Management (available in all server programs)

System Integration Proprietory integrated workflow, task and activity manager Seamlessly intagrated to CRM, Task Management & Communication Workflow Projects Unlimited user defined workflow projects with time lines and assigned staff Multiple client action links allowinf many actions per single client record Project Actions Unlimited user defined project actions with action start dates Daily, weekly, monthly , interactive and passive action frequencies User defined hibernation period with client expiry periods Faciltity to shift execution dates from weekend days to week days Specify prerequisite actions for a specified action Specify follow-up actions for a specified action Permit only specified staff to execute certain actions Action Execution view grid View all actions due for execution filtered to appropriate staff member View all prerequisite actions, execution dates, client count and action status Expired Action Execution list View all expired actions filtered to appropriate staff member View client count and action status Execution List History View all execution list history, filtered to appropriate staff member View open and closed dates, client list and follow-up action

Activities Scheduler (available in ActivityManager)

System Integration Proprietory integrated system as opposed to interfaced 3rd party product Proprietory integrated client relationship management (CRM) Proprietory integrated stock , recipes, fees and levies management Proprietary integrated debtors, creditors and financial management Activities Profile Supports multiple activities with user defined activity time schedules Link unlimited resources such as vehicles or vessels to each activity User defined head/seat count per vessel/resource Driver/staff to activity competency link with driver/staff duty roster Activity Bookings Grid View grid provides bird’s eye view per activity, per day, per vessel/resource Amend activity schedule on the fly Fast touch-screen colour coded bookings per activity per vessel/resource Activity bookings linked to specified clients, billed to client folio Activity Charges & Services Billing Identification by membership magstrip, proximity, bar code or smart card Fast, touch screen point of sale system with bar code scanning Seamless integration into the debtors (AR), stock (IN) and general ledger Extensive stock control module with stock order, labelling , store transfers Portable RF hand held scanner for fast stock take

Time keeper & attendance Scheduler (available in TimeKeeper)

System Integration Proprietory integrated system as opposed to interfaced 3rd party product Integrates staff database to time & attendance scheduler TimeKeeper View Grid Timeline giew grid with staff to time allocation per calendar day Shift profiles with shift to staff link and anticipated to actual time Colour coded staff and task/work type identifiers Staff Identification Staff identification by Magstrip, proximity or smart card, or i-button Biometric (fingerprint or signature) verification by special request Reporting Staff timesheet with hours specified by task/work type per shift cycle Timesheet export facility for integration to 3rd party payroll systems

Communications Programs

Telephone Call Billing & Management Reports (available in PhoneManager)

System Integration Proprietory integrated system as opposed to interfaced 3rd party product Seamlessly integrated to debtors ledger with call billing via guest folio System configuration Generic data capture interface to all PBX systems Database with 51 Internationally branded PBX settings Call costing by Meter Pulse, per Second, from PBX or by MPI (Tlkm) dll Call costing by Extension, PIN code, Account code or Tel. No. User defined departments with billing rules Financial controls Per call cash sale/invoicing to trade debtor/front counter Per call direct invoicing to guest/client account in INNkeeper Extensive system reports on extensions, trunks and usage Graphs illustrating call usage by day, time of day, per user Staff usage Outbound call to client profile link for staff usage management

Facsimile Management (available in FaxManager)

System Integration Proprietory integrated system as opposed to interfaced 3rd party product Seamlessly integrated into CRM communications system Outbound (Transmitting) Facsimiles Automated queueing of all outbound faxes by priority Automatic, manual or interactive send modes Queued, sent, unsent, failed and cancelled statusses Five level send priority selection User defined send after specified date / time User defined deletion date/time for automatic deletions Use defined maximum number of retries Use defined retry time span Fax view with view rotation facility Inbound (Receiving) Facsimiles Automated queueing of all inbound faxes Automatic or manual receiving Viewed and Unviewed statusses Facsimile forwarding facility Fax view with view rotation facility Voice Messages Auto-answer, voice file playback for after hours incoming calls Automated queueing of all recorded voice messages Played and unplayed statusses

Data Synchronizing (available in INNsync)

• Data Synchronizing
  • Syncronize unlimited remote servers in cascading star topology
  • Proprietary rule based replication of entire dataset via small packets
• Trusted TCP/IP protocol
  • Replicates via open pipeline Diginet or DSL connection
  • Replicates via internet connection
  • Replicates via dial-up connection (supports GPRS)
• Connection display grid
  • Displays all connections, transmitted/received status, connection time
  • Automatic re-connect if line is dropped
  • Running, Flush Queue or Suspended replication mode
  • Seven replication speed settings to facilitate connection quality
  • Five Timeout settings for re-connection purposes
  • Five levels of replication logging and error reporting
  • User defined socket port numbers
  • Replication tree with configuration status indicator
• Distributed Datasets
  • All servers/branches remain fully operational if communications links fail
  • All datasets synchronize on re-establishment of communications links
  • Manual dataset replication status settings for redundancy purposes